Inzet President, Jan Zachariasse, discusses the importance of trust when leading others.

Leadership training is one of the areas that the Inzet team focuses on while taking clients through our programs. We find that one of the most important attributes of a great leader in vulnerability. That vulnerability leads to TRUST amongst a team. Teams that truly trust their leaders are usually very productive and excited to follow the leader towards accomplishing the corporate goals.

Vulnerability is one of those “soft skills” that are not always taught in a management seminar. We often learn the “hard skills” of leadership, which are essential to run a smooth organization, but the “soft skills” are what lead to emotional intelligence (EQ). The importance of EQ emotional intelligence in business helps individuals to communicate better, promotes team effort and problem solves with individuals when needed. It also helps to foster and grow good customer relationships. According to Daniel Goleman , an American psychologist who helped to popularize emotional intelligence, there are five key elements to it:

  • Self-awareness.
  • Self-regulation.
  • Motivation.
  • Empathy.
  • Social skills.

The bottom line is that leaders need to show vulnerability, so their team knows their heart, and trusts them as individuals, as much as they trust them as a corporate boss. Vulnerability in a leader allows them to respond to their team’s feeling and thoughts. The team’s feelings and thoughts equal their behavior and that behavior is what creates and dominates the corporate culture. The corporate culture dictates how the company is run and how clients perceive the company.

All organizations have a story. Some stories are all about profit and some go deeper. In order to really understand your organization’s story and to evoke a leadership that revolves around trust, leaders need to be vulnerable enough to do a deep dive and get to the heart of their culture.

“Leadership without mutual trust is a contradiction in terms.”

Stephen Covey